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The business minute


Description

A collection of one minute videos that discuss a single topic selected from one of the full courses.

You will receive a certificate of completion after the first video. Please continue to watch the remaining videos at your leisure.

Availability: Free Post Graduate diplom...: N/A

Content
  • Change and Transformation
  • Four frames on change leadership
  • A framework and methodologies for change management
  • Power Interest and Communications
  • The objective of a business transformation
  • Business outcome management
  • Communicating with a call to action
  • Decisions and their consequences
  • Production capability and the organisational profile
  • Production capability and the competitive position
  • An alternative approach to the traditional SWOT
  • The importance of enlistment over conscription
  • Productivity
  • How to calculate the cost to serve.
  • Measures drive behaviour
  • Impact of change on operational costs
  • Information Time and KPIs
  • Five service gaps
  • Measurement, management and process
  • Maximising the productivity of your digital assets
  • Three business processes and the operating model
  • Strategy
  • The drivers of shareholder value
  • Unlocking the value of leadership
  • Market share and the customer experience
  • Getting wrong customer service right
  • The impact of change on the financial ratios
Completion rules
  • You must complete the units "The objective of a business transformation"
  • Leads to a certificate with a duration: Forever
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